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HOW TO RETURN (within Germany)

We all know it: you ordered the wrong thing or changed your mind later. No problem. We make returns easy for you – in just 3 steps:

  • Step 1: Attach the return label

    Orders within Germany always include a self-adhesive return label in the parcel. Simply stick it onto the parcel.

  • Step 2: Pack the items

    Simply place the items – undamaged, unworn and with all tags attached (they must not be removed) – in the shipping bag and seal it. Our bags have a built-in adhesive strip for returns. You don’t need to fill anything in.

  • Step 3: Drop it off at DHL

    You can drop off the parcel at any DHL location or usually hand it to a DHL driver delivering parcels to you.

RETURNS FROM ABROAD

For returns from abroad, you can send the parcel back to us with the shipping provider of your choice. The customer bears the costs.

Please use this address:
PERPÈT Fashion Retail
Niklas Hertl
Engelsmühlenweg 33
41066 Mönchengladbach
Germany

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Frequently asked questions

How long do I have to return my PERPÈT pieces?

You can return all pieces within 14 days. It is important that all tags are still attached to the garment. It must be unworn and undamaged.

How long does it take to refund the purchase price?

We try to process returns within a few days. Please note that we need to inspect the items. As a rule, you will receive your money back 3 days after the parcel arrives with us.

What about returns from abroad to Germany?

Returns within Germany are free. For returns from abroad, you can send the parcel back to us with the shipping provider of your choice.

Please use this address:
PERPÈT Fashion Retail
Niklas Hertl
Engelsmühlenweg 33
41066 Mönchengladbach
Germany